Protection of personal data under the GDPR

Innovat Hotels, S.L., in application of the regulations in force regarding the protection of personal data, informs that the personal data collected through the forms on the Website:, are included in the specific automated files of users of the services of Innovat Hotels, S.L.

The purpose of the collection and automated processing of personal data is to maintain the commercial relationship and the performance of information, training, consultancy and other activities of Innovat Hotels, S.L.

This data shall only be transferred to those entities that are necessary for the sole purpose of complying with the aforementioned purpose. Innovat Hotels, S.L. adopts the necessary measures to guarantee the security, integrity and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.

The user may at any time exercise the rights of access, opposition, rectification, cancellation, limitation and portability recognized in the aforementioned Regulation (EU). These rights may be exercised by the user by sending an email to: or to the following address: Calle Pamplona, 114, C.P. 08018 – Barcelona (Barcelona). 

The user declares that all the data provided by him/her are true and correct, and undertakes to keep them updated, notifying Innovat Hotels, S.L. of any changes.

Purpose of the processing of personal data:

For what purpose will we process your personal data?

At Innovat Hotels, S.L., we will process your personal data collected through the website:, for the following purposes:

  1. In the event of contracting the goods and services offered through, to maintain the contractual relationship, as well as the management, administration, information, provision and improvement of the service.
  2. Sending of information requested through the forms available at
  3. To send newsletters, as well as commercial communications of promotions and/or advertising of and the sector.

We remind you that you may oppose the sending of commercial communications by any means and at any time by sending an e-mail to the address indicated above.

The fields in these registers must be filled in, and it is impossible to carry out the purposes expressed if these data are not provided.

How long will the personal data collected be kept?

The personal data provided will be kept for as long as the commercial relationship is maintained or you do not request their deletion and for the period of time for which legal responsibilities may arise from the services provided.

Legitimation: The processing of your data is carried out on the following legal bases which legitimize the same: The request for information and/or the contracting of the services of Innovat Hotels, S.L., the terms and conditions of which will be made available to you in any case, prior to any eventual contracting.  

  1. Free, specific, informed and unequivocal consent, insofar as we inform you by making this privacy policy available to you, which after reading it, if you agree, you may accept by means of a declaration or a clear affirmative action, such as ticking a box provided for this purpose.

If you do not provide us with your details or if you do so incorrectly or incompletely, we will not be able to deal with your request, making it completely impossible to provide you with the information requested or to carry out the contracting of services.

Target group: The data will not be communicated to any third party outside Innovat Hotels, S.L., except under legal obligation. As data processors, we have contracted the following service providers, who have undertaken to comply with the applicable data protection regulations at the time of contracting:

* Note: In order to view the contents of the following page, it is a prerequisite to fill in the data processors. This procedure can be carried out in the “PROCESSORS” tab and then by clicking on the “+ New processor” button.

Data collected by users of the services In cases in which the user includes files with personal data in the shared hosting servers, Innovat Hotels, S.L. shall not be held responsible for non-compliance by the user with the RGPD.

Retention of data in accordance with the LSSI   Innovat Hotels, S.L. informs that, as a data hosting service provider and by virtue of the provisions of Law 34/2002 of 11 July 2002 on Information Society Services and Electronic Commerce (LSSI), it retains for a maximum period of 12 months the information necessary to identify the origin of the hosted data and the time at which the service was initiated. The retention of this data does not affect the secrecy of communications and may only be used in the framework of a criminal investigation or for the safeguarding of public security, being made available to judges and/or courts or the Ministry that so requires. The communication of data to the Forces and Corps of the State will be made in accordance with the provisions of the regulations on personal data protection.

Intellectual property rights Innovat Hotels, S.L. is the owner of all copyrights, intellectual and industrial property rights, know-how and any other rights related to the contents of the website and the services offered therein, as well as the programmers necessary for its implementation and related information. The reproduction, publication and/or use of the contents, in whole or in part, of the website, other than for strictly private use, are not permitted without prior written consent.

Intellectual property of the software The user must respect third party software made available by Innovat Hotels, S.L., even if it is free and/or publicly available.

Innovat Hotels, S.L. holds the necessary exploitation and intellectual property rights of the software.

The user does not acquire any right or license for the contracted service, on the software necessary for the provision of the service, nor on the technical information for monitoring the service, with the exception of the rights and licenses necessary for the fulfillment of the contracted services and only for the duration of the same.

For any action beyond the fulfillment of the contract, the user shall require written authorization from Innovat Hotels, S.L., and the user is forbidden to access, modify, view the configuration, structure and files of the servers owned by Innovat Hotels, S.L., assuming the civil and criminal liability arising from any incident that may occur in the servers and security systems as a direct consequence of a negligent or malicious action on his part.

Intellectual property of the hosted contents

The use contrary to the legislation on intellectual property of the services provided by Innovat Hotels, S.L. and, in particular, of:

  • The use which is contrary to Spanish law or which infringes the rights of third parties.
  • The publication or transmission of any content which, in the opinion of Innovat Hotels, S.L., is violent, obscene, abusive, illegal, racial, xenophobic or defamatory.
  • Cracks, programmer serial numbers or any other content that infringes the intellectual property rights of third parties.






The collection and/or use of personal data of other users without their express consent or in contravention of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

The use of the domain’s mail server and e-mail addresses for sending unsolicited bulk mail. The user bears full responsibility for the content of his website, transmitted and stored information, hypertext links, third party claims and legal actions with reference to intellectual property, third party rights and the protection of minors.

The user is responsible with regard to the laws and regulations in force and the rules concerning the operation of the online service, e-commerce, copyright, maintenance of public order, as well as universal principles of Internet use.


The user shall indemnify Innovat Hotels, S.L. for the expenses generated by the imputation of Innovat Hotels, S.L. in any cause whose responsibility is attributable to the user, including legal defense fees and expenses, even in the case of a non-final judicial decision.

Protection of the hosted information


Innovat Hotels, S.L. makes backup copies of the contents hosted on its servers; however, it accepts no liability for the accidental loss or deletion of data by users. Likewise, it does not guarantee the total replacement of data deleted by users, as the aforementioned data may have been deleted and/or modified during the period of time elapsed since the last backup.


The services offered, except for specific backup services, do not include the replacement of the contents kept in the backup copies made by Innovat Hotels, S.L., when this loss is attributable to the user; in this case, a fee shall be determined in accordance with the complexity and volume of the recovery, always with the prior acceptance of the user.


The replacement of deleted data is only included in the price of the service when the loss of the content is due to causes attributable to Innovat Hotels, S.L.




Commercial communications


In application of the LSSI, Innovat Hotels, S.L. shall not send advertising or promotional communications by e-mail or any other equivalent means of electronic communication which have not been previously requested or expressly authorized by the recipients thereof.


In the case of users with whom there is a previous contractual relationship, Innovat Hotels, S.L. is authorized to send commercial communications referring to products or services of Innovat Hotels, S.L. which are similar to those initially contracted with the client.



In any case, the user, after proving his/her identity, may request that no further commercial information be sent to him/her through the Customer Service channels.



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